Terms of Service

MascotAI helps you design animated SVG mascots for web and mobile products. Features may include written briefs, AI-generated concept directions, full gesture studios, theme and part controls, custom gestures, conversational refinement, reference-guided generation, remixing, downloadable SVG packs, app icons, favicons, PWA files, logo assets, saved libraries, and a ready-made mascot marketplace.

Some features are free to preview. Creating, refining, remixing, saving, exporting, or purchasing content may require an account, tokens, an active plan, a one-time payment, or a separate marketplace license. Features, supported AI models, limits, and formats may change over time.

You must provide accurate account information, keep your sign-in methods secure, and promptly notify us of suspected unauthorized use. You are responsible for activity under your account and may not sell, transfer, or share access in a way that defeats plan, token, or marketplace limits.

You may not use the Service to:

• violate law or the rights of others, including intellectual property, privacy, publicity, contract, or consumer-protection rights;
• generate or distribute unlawful, fraudulent, deceptive, abusive, hateful, sexually exploitative, or malicious content;
• impersonate a person or brand, create a misleading endorsement, or upload a reference image you are not authorized to use;
• introduce malware, probe or bypass security, scrape at unreasonable volume, interfere with the Service, or access another user's account or private content;
• reverse engineer or extract non-public source code except where applicable law expressly allows it;
• evade rate limits, token metering, marketplace locks, checkout, export controls, or other technical restrictions; or
• use generated assets or the Service to train or benchmark a competing generative mascot service without our written permission.

“Your Content” means the briefs, names, product context, instructions, prompts, reference images, existing mascot packs, and other material you submit to the Service. Between you and MascotAI, you retain your ownership of Your Content.

You grant MascotAI a worldwide, non-exclusive, royalty-free license to host, copy, transmit, convert, modify, display, and otherwise use Your Content solely to operate, secure, support, and improve the Service and to generate the outputs you request. This license lasts only as long as reasonably necessary for those purposes, subject to the retention described in our Privacy Policy.

You represent that you have all rights and permissions needed to submit Your Content and authorize this processing, including sending it to the AI provider you select. You are responsible for deciding whether Your Content may contain confidential information and for obtaining any permissions required by your employer, clients, users, licensors, or other rights holders.

Subject to your payment obligations and these Terms, as between you and MascotAI, you may use, modify, reproduce, distribute, publish, and commercialize mascot packs and app assets generated specifically for you through the standard create, refine, gesture, and app-asset features. To the extent MascotAI obtains any transferable rights in those outputs, we assign those rights to you upon creation.

This does not transfer rights in the Service, its code or interface, public example studios, underlying templates and production methods, pre-existing MascotAI materials, third-party materials, or marketplace listings except under the marketplace license below. General ideas, techniques, styles, prompts, and functional elements are not made exclusive to you.

AI output may be inaccurate, incomplete, similar or identical to output provided to others, or not eligible for copyright or other protection. MascotAI does not promise that an output is unique, non-infringing, registrable as a trademark, accessible, or fit for your use. You must review outputs before shipping them, test generated SVG and animation in your target environment, and conduct appropriate rights and trademark clearance for important commercial uses.

Marketplace previews are for evaluation only. They do not grant a right to save, export, copy, or use the underlying pack outside the preview. A marketplace checkout grants only the license associated with the SKU shown at checkout:

• Remix license. A remix purchase grants one authenticated remix session for the identified listing during the stated unlock period (currently 24 hours). The listing remains available to others. After completing that session, you receive a perpetual, worldwide, non-exclusive, royalty-free license to use, modify, reproduce, distribute, and commercialize the resulting remixed mascot. You may not use the purchase to extract or redistribute the unmodified source listing as a standalone asset.
• Buy to own.A buy-to-own purchase removes the listing from future sale and, to the extent MascotAI owns and can transfer the rights, assigns to you MascotAI's rights in the purchased pack. The exclusivity is prospective: licenses granted to prior remix customers and rights in public previews, general methods, templates, and third-party materials survive the sale.

Marketplace availability can change until payment and fulfillment complete. A temporary checkout reservation is not ownership. If a paid order cannot be fulfilled because the item became unavailable, we may cancel and refund the affected order. Marketplace licenses cannot be transferred separately from a business or product using the asset without our written consent, except as part of a bona fide sale of that business or product.

Prices, billing periods, included token allowances, marketplace prices, and taxes are shown before purchase. Payments are processed by the provider identified in the checkout flow. You authorize that provider and MascotAI to charge the selected payment method for the displayed amount and applicable taxes.

• Subscriptions renew automatically for the selected weekly, monthly, or annual term until canceled. You may cancel through the account or billing-provider controls made available to you. Cancellation stops future renewal and ordinarily leaves access through the paid term, subject to billing-provider rules.
• Plan tokens refill on the cycle shown for your plan. Unused plan allowance does not stack into the next refill and may be reset or expire with the applicable cycle or entitlement. Annual plans may be billed once while their token allowance refills monthly.
• Top-up tokens are one-time purchases, are spent after plan tokens, roll over, and do not expire while your account remains open. A top-up balance can provide generation access even without a current subscription, subject to available balance and feature limits.
• Generation charges depend on the selected model, payload, feature, and actual provider usage. The Service may reserve an estimated maximum before generation and return unused tokens after settlement. Completed provider work may consume tokens even if a later stage fails.

Except where required by law or expressly stated at checkout, payments and consumed tokens are non-refundable. We may correct pricing, catalog, or token errors and may issue credits or refunds at our discretion. Chargebacks or reversed payments may result in revocation of the related entitlement, tokens, marketplace license, or access.

The Service, software, site design, brand, documentation, public examples, curated marketplace presentation, and all related technology and materials are owned by MascotAI or its licensors and are protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you. If you provide feedback, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use it without restriction or compensation.

The Service relies on outside providers for functions such as authentication, hosting, storage, analytics, payments, and AI generation. When you select an OpenAI or Anthropic model, that provider's availability, output, and applicable terms or policies may affect your use of the feature. MascotAI is not responsible for external services outside our control.

You may stop using the Service at any time and may delete your account through available account controls. Cancel recurring billing before deleting your account to avoid charges that a third-party billing provider may otherwise continue to process.

We may limit, suspend, or terminate access if you materially breach these Terms, create risk or legal exposure, fail to pay, abuse the Service, or threaten its security or operation. Where reasonable, we will provide notice and an opportunity to cure. We may also discontinue the Service or a feature with reasonable notice when practicable.

Upon termination, your right to use the Service ends. Sections that by their nature should survive do survive, including payment obligations, licenses already granted for properly purchased downloaded outputs, intellectual property, disclaimers, liability limits, indemnity, and dispute terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL AI OUTPUTS, PREVIEWS, MARKETPLACE MATERIALS, AND DOWNLOADS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” MASCOTAI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RESULTS. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT GENERATED CODE OR ASSETS WILL WORK IN EVERY BROWSER, FRAMEWORK, DEVICE, OR APP STORE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MASCOTAI AND ITS AFFILIATES, SUPPLIERS, AND PERSONNEL WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) US$100 OR (B) THE AMOUNT YOU PAID MASCOTAI FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY TO THE FULLEST EXTENT PERMITTED AND DO NOT EXCLUDE LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

If you use the Service on behalf of a business, you will defend, indemnify, and hold harmless MascotAI and its affiliates, suppliers, and personnel from third-party claims, losses, liabilities, damages, and reasonable legal fees arising from Your Content, your products or use of outputs, your violation of these Terms, or your infringement or violation of another person's rights. This obligation does not apply to the extent a claim results from MascotAI's own unlawful conduct.

Before filing a formal claim, you agree to contact us and try in good faith to resolve the dispute informally for at least 30 days. Nothing here prevents either party from seeking urgent injunctive relief or using an eligible small-claims process.

These Terms, together with the Privacy Policy and any checkout terms presented to you, are the entire agreement about the Service and supersede prior discussions on that subject. If a provision is unenforceable, it will be modified only as much as necessary and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, financing, or transfer of the Service.

We may update these Terms as the Service changes. We will post the revised Terms, update the date above, and provide additional notice for material changes when required. Changes apply prospectively. By continuing to use the Service after revised Terms take effect, you agree to them.

Questions, notices, and informal dispute requests may be sent to MascotAI at legal@mascotai.app.